COVID-19 Updates

Welcome Back from Seneca Buffalo Creek Casino

Health & Safety Protocols

The health and safety of our team members, guests, and their families continues to be our highest priority.  During this closure, our team has worked tirelessly on a comprehensive plan and has adapted ALL of our front facing and back of house procedures to maintain a safe and fun environment.  These planned measures and protocols to mitigate the risk of COVID-19 virus exposure to our team members and guests meet or exceed applicable guidance from the Centers for Disease Control and Prevention (CDC), the New York State Department of Health and local health authorities.

See Detailed Protocols

Cleaning & Sanitizing

Regular and diligent cleaning of all public areas, workspaces and frequently touched surfaces will be a core element of our ongoing health and safety protocols. 

Physical Distancing & Personal Protective Equipment (PPE)

Building upon initiatives implemented prior to our closure, physical distancing will be implemented throughout all aspects of our operations, ranging from the gaming activities offered to the actions and interactions of employees in both front-of-house, and back-of-house areas.

Active Monitoring

We will be proactively monitoring for signs of illness or infection that could put guests or team members at increased risk.  Efforts will include the use of thermal imaging devices to screen guests and employees for fever, as well as ongoing monitoring of local health conditions, including reported active cases and potential outbreaks.

Communication & Training

Ongoing communication is critical and includes informational signage for guests and team members to assist with proper use of PPE, physical distancing, and personal hygiene.  To reinforce protocols, all team members will receive training on COVID-19 safety and sanitation protocols.


UPDATES TO OUR COVID SAFETY AND SECURITY POLICIES


 

WE’RE LOOKING FORWARD TO YOUR NEXT VISIT!

As we continue to welcome you to our properties, we’re committed to offering you the safest, most enjoyable experience possible.  We’ve updated our safety and security procedures, and ask that you please take a moment to review our most recent policies:

  • All guests, including those vaccinated, must continue to wear a mask.
  • Masks must fully cover both the mouth and nose, and social distancing will be enforced.
  • Upon entering the gaming floor, please temporarily lower your mask at our temperature screening checkpoint.
  • Please refrain from visiting the property if you have had any COVID-19 symptoms in the last 10 days, or have had contact with anyone with symptoms or tested positive for COVID-19 in the last 10 days.

At this time, Seneca Buffalo Creek requires All guests to be age 21+.  Please be prepared to show valid, government issued photo ID to Security.

We will continue to monitor and assess circumstances, and further updates will be posted on our websites.

Thank you for being a valued guest; enjoy your next visit!

Entrances

Please note that the only entrance into the casino will be through the garage. Special Advantage Parking is located in the garage. Smoking Areas are available in the garage or outside the front of the valet area Guests may exit through the garage or valet area.


Requirements

Guests entering the Gaming Floor must proceed through the Wellness Checkpoint (temperature screening). Anyone exhibiting symptoms associated with COVID-19 will be denied entry that day.  Anyone registering 100.4 or above temperature will pass through a secondary screening.  If the 2nd screening registers a temperature of 100.4 or above, guest and/or team member will be denied entry that day. Temperature screenings may be done with thermal imaging scanners or handheld temporal scanners with COVID-19 safety protocols in place.

Face masks will be mandatory for both guests and team members and must be worn at all times while on property. No mask, no entry. If you don’t have a face mask one may be provided for you.

EVERY guest and team member must use hand sanitizer before entering.

We are operating at reduced capacity in order to maintain social distancing at this time. Guests may be asked to come back at a later time.

NO SMOKING is allowed anywhere inside the property. Smoking will be allowed only in outdoor designated areas and with social distancing. Any guest who goes outside to smoke must go through the Wellness Checkpoint upon reentering the building.


What is Open


Gaming

  • Slot machines are open with social distancing between them.
  • Table Games have some enhanced health and safety protocols in place.
    • Tables have been spaced 6 feet apart.
    • Plastic protective shields have been installed on all tables.
    • Four guests maximum per most table games. 4 per table except for Craps (6 per table – 3 per side) & Roulette (3 per table).
    • Games offered: Blackjack, Spanish 21, Roulette, Mini-Baccarat, Craps, 3 Card Poker, Mississippi Stud, Let It Ride & Ultimate Texas Hold ‘Em. Not all games are 24 hrs – please call ahead.
  • The Sports Lounge is open for kiosks only; counter hours are Daily: Mon - Fri | 10 AM - 12 AM, Sat - Sun | 8 AM - 12 AM
  • Hours of operation are 24-hours daily.
  • Please note that the Parking Garage entry and the Michigan Ave/South Park Ave entry (right below the WD Steakhouse) are open
    • Special Advantage Parking is located in the garage
    • Smoking areas are available in the garage or outside the Michigan Ave/South Park Ave entry
    • Guests may exit through the garage or the Michigan Ave/South Park Ave entry

NO SMOKING anywhere inside the property. Smoking will be allowed only in outdoor designated areas and with social distancing. Any guest who goes outside to smoke must go through the Wellness Checkpoint upon reentering the building.

 


Dining & Bars

  • The Creek Stop which will provide grab-n-go options only, no sit down dining.
  • Stixx Sports Bar and B-LO are now open until midnight. (Last call will be 15 minutes prior to the bar closing)
  • The Creek is open

 

The Creek hours of operation:
Sunday - Thursday • 12 PM - 9 PM
Friday & Saturday • 12 PM - 10 PM

* Hours of operation and pricing are subject to change. Special holiday and holiday weekend pricing may be in effect. 

 

The Creek Stop
Open 24 Hours


Temporarily Closed


Dining & Bars

Phillips WD Bar & Grille will remain closed at this time.

 


 

 

Detailed Health & Safety Protocols


 

Team Member protocols:

  • All team members MUST proceed through a Wellness Checkpoint (temperature screening) before being allowed entry.
  • All team members must use hand sanitizer before entering.
  • All team members are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Team members who are exhibiting any of the symptoms of COVID-19 while at the property will immediately be screened and/or sent home.
  • All team members are instructed to wash their hands, or use sanitizer when a sink is not available, regularly and before and/or after any of the following activities: using the restroom; sneezing; touching your face; cleaning; sweeping; mopping; smoking; eating; drinking; entering and leaving the gaming floor; going on break; and/or starting or ending a shift.
  • Appropriate PPE will be worn by all team members based on their role and responsibilities and in adherence to applicable health authority guidance. Training on how to properly use and dispose of all PPE will be mandatory.
  • All team members will be required to wear a face mask while on property at all times. Team members will be provided a mask upon entry to property for use during their shift.
  • Physical distancing protocols will be used in all back of house areas and front of house areas.
  • Team member pre-shift meetings will be conducted via teleconference, video conference, or in-person in areas that allow for appropriate physical distancing between team members. Larger departments will stagger employee arrival times to minimize traffic volume in back-of-house corridors and service elevators.
  • The frequency of cleaning and sanitizing will increase in high traffic back of house areas.
  • Shared tools and equipment will be sanitized before, during, and after each shift or anytime the equipment is transferred to a new team member. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort. The use of shared food and beverage equipment in back of the house office pantries (including shared coffee brewers) will be discontinued.

Guest protocols:

  • Guests entering the Gaming Floor must proceed through the Wellness Checkpoint (temperature screening). Anyone exhibiting symptoms associated with COVID-19 will be denied entry that day.  Anyone registering 100.4 or above temperature will pass through a secondary screening.  If the 2nd screening registers a temperature of 100.4 or above, guest and/or team member will be denied entry that day. Temperature screenings may be done with thermal imaging scanners or handheld temporal scanners with COVID-19 safety protocols in place.
  • Face masks will be mandatory for all guests and must be worn at all times while on property. No mask, no entry. If you don’t have a face mask one may be provided for   Guests may utilize their own masks unless they appear to be deficient or otherwise deemed unacceptable. If a guest’s mask is deemed unacceptable then a mask will be provided to them.
  • EVERY guest must use hand sanitizer before entering.
  • Guests are advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, or moving around the property. Elevator capacities will be limited based on elevator size (generally, no more than two to four individuals at a time). Floor markers and signage are placed throughout the resort to assist with proper distancing.  Slot machines and other physical layouts have been arranged to ensure appropriate distancing.  Physical barriers (e.g., Plexiglass-type) have been installed in certain areas. 
  • Hand sanitizer dispensers, touchless whenever possible, have been placed at key guest entrances and contact areas such as entry areas, lobby area, casino floor, elevator landings, and more.
  • Seneca Resorts uses cleaning products and protocols that meet EPA guidelines and are approved for use and effectiveness against viruses, bacteria and other airborne and blood borne pathogens.
  • The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, elevators and elevator buttons, door handles, public bathrooms, ATMs, stair handrails, slot machines, and more.
  • The frequency of air filter replacement and HVAC system cleaning has increased, and fresh air exchange will be maximized.
  • Sanitizing wipes are also available if guest prefer to wipe down their slot machine and chair prior to their use.
  • Guests will be asked to hold out their photo ID and Social Club card instead of handing it to a team member.
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Seneca Buffalo Creek Casino is now open. Learn about our phased opening and safety measures. Get Details