The health and safety of our team members, guests, and their families continues to be our highest priority. During this closure, our team has worked tirelessly on a comprehensive plan and has adapted ALL of our front facing and back of house procedures to maintain a safe and fun environment. These planned measures and protocols to mitigate the risk of COVID-19 virus exposure to our team members and guests meet or exceed applicable guidance from the Centers for Disease Control and Prevention (CDC), the New York State Department of Health and local health authorities.
Regular and diligent cleaning of all public areas, workspaces and frequently touched surfaces will be a core element of our ongoing health and safety protocols.
Ongoing communication is critical and includes informational signage for guests and team members to assist with proper use of PPE for the unvaccinated and personal hygiene. To reinforce protocols, all team members will receive training on COVID-19 safety and sanitation protocols.
We will be proactively monitoring for signs of illness or infection that could put guests or team members at increased risk. Efforts will include ongoing monitoring of local health conditions, including reported active cases and potential outbreaks.
As we continue to welcome you to our properties, we’re committed to offering you the safest, most enjoyable experience possible. We’ve updated our safety and security procedures, and ask that you please take a moment to review our most recent policies:
We will continue to monitor and assess circumstances, and further updates will be posted on our websites.
Thank you for being a valued guest; enjoy your next visit!
Please note that there is one entrance into the casino at this time: guests may enter through the 1st floor of the parking garage. Advantage Elite garage parking is accessible by card when entering from the Valet drive. Smoking Areas are available in the garage or outside the WD entrance. Guests may exit only through the Valet or WD doors.
Western New York’s COVID positivity rates are once again on the rise. In order to ensure the safest, most enjoyable experience possible, effective Tuesday, November 23, 2021 at 6 AM, masks or facial coverings will be required for all Guests and Team Members.
Social Distancing will resume; please maintain 6 feet between yourself and other Guests & Team Members. This applies to all three of the Seneca Resorts & Casinos locations. We will continue to monitor our area’s numbers closely, and will let you know when our masking policy has relaxed.
NO SMOKING INCLUDING VAPING ARE allowed anywhere inside the facility. Smoking will be allowed only in outdoor designated areas and with social distancing.
The Creek hours of operation:
Sunday - Thursday • 12 PM - 9 PM
Friday & Saturday • 12 PM - 10 PM
* Hours of operation and pricing are subject to change. Special holiday and holiday weekend pricing may be in effect.
Phillips WD Bar & Grille remains closed at this time.