The health and safety of our team members, guests, and their families continues to be our highest priority. During this closure, our team has worked tirelessly on a comprehensive plan and has adapted ALL of our front facing and back of house procedures to maintain a safe and fun environment. These planned measures and protocols to mitigate the risk of COVID-19 virus exposure to our team members and guests meet or exceed applicable guidance from the Centers for Disease Control and Prevention (CDC), the New York State Department of Health and local health authorities.
Regular and diligent cleaning of all public areas, workspaces and frequently touched surfaces will be a core element of our ongoing health and safety protocols.
Building upon initiatives implemented prior to our closure, physical distancing will be implemented throughout all aspects of our operations, ranging from the gaming activities offered to the actions and interactions of employees in both front-of-house, and back-of-house areas.
We will be proactively monitoring for signs of illness or infection that could put guests or team members at increased risk. Efforts will include the use of thermal imaging devices to screen guests and employees for fever, as well as ongoing monitoring of local health conditions, including reported active cases and potential outbreaks.
Ongoing communication is critical and includes informational signage for guests and team members to assist with proper use of PPE, physical distancing, and personal hygiene. To reinforce protocols, all team members will receive training on COVID-19 safety and sanitation protocols.
Seneca Resorts & Casinos have implemented additional entry restrictions for guests who have recently traveled into New York State from outside states/countries. Upon arrival, you will be required to present valid identification at the entry point to confirm your state/country of residence. Your state/country of residence may be prohibited from entering the Casino/Resort if you are not in compliance with the requirements of Seneca Resorts & Casinos travel guidelines. Additionally, please take notice that you may also be denied entry if you are experiencing fever, cough, shortness of breath, or other known symptoms of COVID-19. To make a hotel reservation, you will be asked to confirm your state/country of residence. If you reside in one of the outside states/countries and are unable to comply with our requirements for arriving from those states and countries, the reservation will not be completed.
Please note that the only entrance into the casino will be through the garage.Special Advantage Parking is located in the garage.Smoking Areas are available in the garage or outside the front of the valet areaGuests may exit through the garage or valet area.
EVERY guest and team member must proceed through the Wellness Checkpoint (temperature screening). Anyone exhibiting symptoms associated with COVID-19 will be denied entry that day. Anyone registering 100.4 or above temperature will pass through a secondary screening. If the 2nd screening registers a temperature of 100.4 or above, guest and/or team member will be denied entry that day. All temperature screenings will be done with a safe social distance through thermal imaging screeners.
Face masks will be mandatory for both guests and team members and must be worn at all times while on property. No mask, no entry. If you don’t have a face mask one may be provided for you.
EVERY guest and team member must use hand sanitizer before entering.
We are operating at reduced capacity in order to maintain social distancing at this time. Guests may be asked to come back at a later time.
NO SMOKING is allowed anywhere inside the property. Smoking will be allowed only in outdoor designated areas and with social distancing. Any guest who goes outside to smoke must go through the Wellness Checkpoint upon reentering the building.
NO SMOKING anywhere inside the property. Smoking will be allowed only in outdoor designated areas and with social distancing. Any guest who goes outside to smoke must go through the Wellness Checkpoint upon reentering the building.
Most restaurants will remain closed except for:
Effective Friday, November 13:
Seneca Resorts & Casinos will be temporarily reducing the Hours of Operations at our dining outlets.
Temporarily closed at this time.
The Creek Stop
Open 24 Hours
Phillips WD Bar & Grille will remain closed at this time.