The health and safety of our team members, guests, and their families continues to be our highest priority. During this closure, our team has worked tirelessly on a comprehensive plan and has adapted ALL of our front facing and back of house procedures to maintain a safe and fun environment. These planned measures and protocols to mitigate the risk of COVID-19 virus exposure to our team members and guests meet or exceed applicable guidance from the Centers for Disease Control and Prevention (CDC), the New York State Department of Health and local health authorities.
Regular and diligent cleaning of all public areas, workspaces and frequently touched surfaces will be a core element of our ongoing health and safety protocols.
Building upon initiatives implemented prior to our closure, physical distancing will be implemented throughout all aspects of our operations, ranging from the gaming activities offered to the actions and interactions of employees in both front-of-house, and back-of-house areas.
We will be proactively monitoring for signs of illness or infection that could put guests or team members at increased risk. Efforts will include the use of thermal imaging devices to screen guests and employees for fever, as well as ongoing monitoring of local health conditions, including reported active cases and potential outbreaks.
Ongoing communication is critical and includes informational signage for guests and team members to assist with proper use of PPE, physical distancing, and personal hygiene. To reinforce protocols, all team members will receive training on COVID-19 safety and sanitation protocols.
As we continue to welcome you to our properties, we’re committed to offering you the safest, most enjoyable experience possible. We’ve updated our safety and security procedures, and ask that you please take a moment to review our most recent policies:
We will continue to monitor and assess circumstances, and further updates will be posted on our websites.
Thank you for being a valued guest; enjoy your next visit!
Please note that the only entrance into the casino will be through the garage. Special Advantage Parking is located in the garage. Smoking Areas are available in the garage or outside the front of the valet area Guests may exit through the garage or valet area.
Guests entering the Gaming Floor must proceed through the Wellness Checkpoint (temperature screening). Anyone exhibiting symptoms associated with COVID-19 will be denied entry that day. Anyone registering 100.4 or above temperature will pass through a secondary screening. If the 2nd screening registers a temperature of 100.4 or above, guest and/or team member will be denied entry that day. Temperature screenings may be done with thermal imaging scanners or handheld temporal scanners with COVID-19 safety protocols in place.
Face masks will be mandatory for both guests and team members and must be worn at all times while on property. No mask, no entry. If you don’t have a face mask one may be provided for you.
EVERY guest and team member must use hand sanitizer before entering.
We are operating at reduced capacity in order to maintain social distancing at this time. Guests may be asked to come back at a later time.
NO SMOKING is allowed anywhere inside the property. Smoking will be allowed only in outdoor designated areas and with social distancing. Any guest who goes outside to smoke must go through the Wellness Checkpoint upon reentering the building.
NO SMOKING anywhere inside the property. Smoking will be allowed only in outdoor designated areas and with social distancing. Any guest who goes outside to smoke must go through the Wellness Checkpoint upon reentering the building.
The Creek hours of operation:
Sunday - Thursday • 12 PM - 9 PM
Friday & Saturday • 12 PM - 10 PM
* Hours of operation and pricing are subject to change. Special holiday and holiday weekend pricing may be in effect.
The Creek Stop
Open 24 Hours
Phillips WD Bar & Grille will remain closed at this time.