COVID-19 Updates

Welcome Back to Seneca Buffalo Creek Casino

Health & Safety Protocols

The health and safety of our team members, guests, and their families continues to be our highest priority.  During this closure, our team has worked tirelessly on a comprehensive plan and has adapted ALL of our front facing and back of house procedures to maintain a safe and fun environment.  These planned measures and protocols to mitigate the risk of COVID-19 virus exposure to our team members and guests meet or exceed applicable guidance from the Centers for Disease Control and Prevention (CDC), the New York State Department of Health and local health authorities.

See Detailed Protocols

Cleaning & Sanitizing

Regular and diligent cleaning of all public areas, workspaces and frequently touched surfaces will be a core element of our ongoing health and safety protocols. 

Communication & Training

Ongoing communication is critical and includes informational signage for guests and team members to assist with proper use of PPE for the unvaccinated and personal hygiene.  To reinforce protocols, all team members will receive training on COVID-19 safety and sanitation protocols.

Active Monitoring

We will be proactively monitoring for signs of illness or infection that could put guests or team members at increased risk.  Efforts will include ongoing monitoring of local health conditions, including reported active cases and potential outbreaks.


UPDATES TO OUR COVID SAFETY AND SECURITY POLICIES


 

WE’RE LOOKING FORWARD TO YOUR NEXT VISIT!

As we continue to welcome you to our properties, we’re committed to offering you the safest, most enjoyable experience possible.  We’ve updated our safety and security procedures, and ask that you please take a moment to review our most recent policies:

  • We also want you to enjoy the best possible experience every time you visit. In order to ensure the safest, most enjoyable experience possible, effective Tuesday, November 23, 2021 at 6 AM, masks or facial coverings will be required for all Guests and Team Members.
  • Social Distancing will resume; please maintain 6 feet between yourself and other Guests & Team Members.
  • Please refrain from visiting the property if you have had any COVID-19 symptoms in the last 10 days, or have had contact with anyone with symptoms or tested positive for COVID-19 in the last 10 days.

Seneca Buffalo Creek requires All guests to be age 21+.  Please be prepared to show valid, government-issued photo ID to Security.

We will continue to monitor and assess circumstances, and further updates will be posted on our websites.

Thank you for being a valued guest; enjoy your next visit!

Entrances

Please note that there is one entrance into the casino at this time: guests may enter through the 1st floor of the parking garage. Advantage Elite garage parking is accessible by card when entering from the Valet drive. Smoking Areas are available in the garage or outside the WD entrance. Guests may exit only through the Valet or WD doors.


Requirements

Western New York’s COVID positivity rates are once again on the rise. In order to ensure the safest, most enjoyable experience possible, effective Tuesday, November 23, 2021 at 6 AM, masks or facial coverings will be required for all Guests and Team Members.

Social Distancing will resume; please maintain 6 feet between yourself and other Guests & Team Members. This applies to all three of the Seneca Resorts & Casinos locations. We will continue to monitor our area’s numbers closely, and will let you know when our masking policy has relaxed.


NO SMOKING INCLUDING VAPING ARE allowed anywhere inside the facility. Smoking will be allowed only in outdoor designated areas and with social distancing. 


What is Open


Gaming

  • Slot machines are open to full capacity.
  • Table Games have some enhanced health and safety protocols in place.
    • Plastic protective shields have been installed on all tables.
    • Games offered: Blackjack, Spanish 21, Roulette, Mini-Baccarat, Craps, 3 Card Poker, Mississippi Stud, Let It Ride & Ultimate Texas Hold ‘Em. Not all games are 24 hrs – please call ahead.
  • The Sports Lounge is open; Kiosks are available 24 hours a day and ticket window hours are Daily: Mon - Fri | 10 AM - 12 AM, Sat - Sun | 8 AM - 12 AM

Dining & Bars

  • The Creek Stop is open 24 hours a day for grab-n-go pizza, hotdogs, snacks and coffee, featuring Starbucks.
  • Stixx Sports Bar and B-LO are now open. B-LO closes nightly at midnight. Stixx serves until 4AM (Last call will be 15 minutes prior to the bar closing)
  • The Creek is open to full capacity.

The Creek hours of operation:
Sunday - Thursday • 12 PM - 9 PM
Friday & Saturday • 12 PM - 10 PM

* Hours of operation and pricing are subject to change. Special holiday and holiday weekend pricing may be in effect. 

 


Temporarily Closed


Dining & Bars

Phillips WD Bar & Grille remains closed at this time.

 


 

 

Detailed Health & Safety Protocols


 

Team Member protocols:

  • Masks or facial coverings will be required for all Team Members.
  • All team members are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Team members who are exhibiting any of the symptoms of COVID-19 while at the property will immediately be screened and/or sent home.
  • All team members are instructed to wash their hands, or use sanitizer when a sink is not available, regularly and before and/or after any of the following activities: using the restroom; sneezing; touching your face; cleaning; sweeping; mopping; smoking; eating; drinking; entering and leaving the gaming floor; going on break; and/or starting or ending a shift.
  • Appropriate PPE will be worn by all team members in adherence to applicable health authority guidance. Training on how to properly use and dispose of all PPE will be mandatory.
  • Physical distancing protocols will be used in all back of house areas and front of house areas.
  • Team member pre-shift meetings will be conducted via teleconference, video conference, or in-person in areas that allow for appropriate physical distancing between team members. Larger departments will stagger employee arrival times to minimize traffic volume in back-of-house corridors and service elevators.
  • The frequency of cleaning and sanitizing will increase in high traffic back of house areas.
  • Shared tools and equipment will be sanitized before, during, and after each shift or anytime the equipment is transferred to a new team member. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort. The use of shared food and beverage equipment in back of the house office pantries (including shared coffee brewers) will be discontinued.

Guest protocols:

  • Masks or facial coverings will be required for all Guests. 
  • EVERY guest must use hand sanitizer before entering.
  • Hand sanitizer dispensers, touchless whenever possible, have been placed at key guest entrances and contact areas such as entry areas, lobby area, casino floor, elevator landings, and more.
  • Seneca Resorts uses cleaning products and protocols that meet EPA guidelines and are approved for use and effectiveness against viruses, bacteria and other airborne and blood borne pathogens.
  • The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, elevators and elevator buttons, door handles, public bathrooms, ATMs, stair handrails, slot machines, and more.
  • The frequency of air filter replacement and HVAC system cleaning has increased, and fresh air exchange will be maximized.
  • Sanitizing wipes are also available if guest prefer to wipe down their slot machine and chair prior to their use.
  • Guests will be asked to hold out their photo ID and Social Club card instead of handing it to a team member.
close

Seneca Buffalo Creek Casino is open. Learn about our phased opening and safety measures. Get Details