Guest Services

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“I am thankful you are well”

If you’ve already visited us at Seneca Buffalo Creek Casino, we hope you had an enjoyable time!

We want to hear about your experience. If a member of our staff went out of his or her way to provide you outstanding service, please let us know! If you have a suggestion of how we can do better, we want you to tell us.

We will do everything we can to make Seneca Buffalo Creek Casino your premier destination for slots, table games and entertainment.

You can reach us by mail or phone at:
Seneca Buffalo Creek Casino
1 Fulton St.
Buffalo, NY USA 14204

(716) 299-1100
1-877-8-SENECA (1-877-873-6322)

Need a Win/Loss Statement?
A Seneca Players Club card is the first step in establishing the kind of personal relationship that you’d expect from Seneca Casinos. As a valued Seneca Players Club member you are eligible to request a statement of your winnings or losses. Click here for more details.